In-Store Supervisor (Sales, Repair & Tech)

Job Title/Posting Title: In-Store Supervisor (Sales, Repair & Tech) LOB: Customer Solutions In-Store Our In-Store Supervisors are the key to the success of our teams! They are trusted subject matter experts that guide our teams of technicians to deliver a successful customer experience & support all of their tech needs.
If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you! Starting Pay - $23.
65, per hour + uncapped bonus potential, based on performance Average commission potential of $473/month & Top commission potential of $700/month, based on performance What you will do: Be the face of Asurion and deliver award-winning, personalized customer experiences Provide technical expertise, troubleshoot, and repair customer electronic devices Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging Complete initial 5-week training, including Apple & Samsung Certifications Manage inventory Partner with cross-functional teams to deliver programs/processes and provide feedback Multi-task in a fast-paced environment In partnership with Leadership, create an inclusive environment which embraces and derives value from diversity and change Responsible for observing performance and directing Technicians by providing constructive feedback to address opportunities, course-correct, and drive performance improvement Provide support in planning, facilitation, and organization of coaching initiatives – assess needs, plan, develop, coordinate, monitor and evaluate In-Store Staff Assist with the general development of Individual Development Plans and performance action plans Facilitate or coach to the implementation of and education on new tools and resources available to Technicians.
Assisting customers in our messaging platform - troubleshooting, tech support and selling our Home Tech Protection program, based on business needs Other duties as assigned.
If you’re a good fit for the job, you’ll have: Bachelor’s Degree OR equivalent combination of education and experience Proven ability to adhere to regulations and standards quickly with little training Excellent organizational and problem-solving skills; superior public speaking skills Strong relationship building and influencing skills at a variety of levels People leadership or training experience a plus One year’s hands-on experience as a Technical Device Technician Experience in the next gen technologies related to cloud, mobile, social, or big data Experience with Microsoft Office suite Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg.
5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg.
1-3 days/week For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed Must have a hard-wired internet connection (Wifi or Hotspots are not allowed) Sales Experience is highly preferred We take care of you Competitive and monthly incentive-based bonus pay Benefits including health, dental, and vision Retirement Savings Plan Paid time off Tuition reimbursement program Ongoing training to grow your skills Uniform allowance And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health About Asurion Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.
Our products and services help 350M+ customers worldwide.
NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE.
DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.