Position Summary: A fast paced communications role, designed to help both current and future customers get connected with the best sales professional to meet their unique needs.
Entry level position with all training provided.
Job Duties:
Utilize company scripts as guidelines while injecting your positive attitude and personality to engage future and current customers in dialogue that develops the sales opportunity.
Maintain knowledge of all current products and features.
Work with both inside and outside sales reps.
Meet company expectations for excellent customer satisfaction.
Turn marketing qualified leads into sales qualified leads from sources such as website, chat and inbound calls.
Strong attention to detail, process leads quickly and accurately to continue taking incoming calls throughout shift.
Make routine decisions based on direction provided by company policy and procedures.
Problem solving and listening skills, collecting information from several sources, evaluating and analyzing data, and recommending appropriate solutions.
Work towards department and individual goals.
Follow safety standards and policies to maintain a safe and enjoyable work environment.
All other miscellaneous responsibilities and duties as assigned.
Requirements:
Possess a high energy, strong desire to achieve top results, positive attitude over the phone.
Must have a proven track record of customer service over the phone and being compensated for your success.
High school diploma or equivalent required.
Excellent communication (writing and verbal) and interpersonal skills required.
Basic data entry and retrieval skills required.
Microsoft Office experience required.
Final applicant will need to have the ability to pass a pre-employment screening process.
Join the Bay Alarm Family!
Come start or advance your career at Bay Alarm, the nation's largest independently owned security company.
We prioritize internal growth for our employees and offer outstanding promotional opportunities.
As a family-owned company we value work life balance.
15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington.
All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.
We offer comprehensive benefits; medical, dental, vision, life insurance, and 401(k) with company match.
Bay Alarm is an Equal Employment Opportunity (EEO) employer.
We value diversity and inclusion and strive to make every employee's experience here enriching.
Highlights Include:
Paid Training and a Clearly Defined Career Path
Sales Mentorship Training Program
Take Home Company Vehicle with Gas Card or Mileage Reimbursement
Alarm System Purchase Plan and Employee Discounts
Benefits; medical, dental, vision, life insurance, long term disability
401(k) with a company match
Employee Referral Bonus Program
Flexible Spending Account
Employee Assistance Program (EAP)
Education Reimbursement
Family Scholarship Programs
Employee Resource Groups
Community Service Programs
Check out this video to get to know more about Bay Alarm!
Compensation: $17.
00/Hourly + Bonus Opportunity
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