Summary:
Assist the community manager, if applicable with the general operations of the apartment community.
Provide superior customer service to all guests and residents at the community.
Help guests resolve their housing problems.
Understand the competitive apartment market.
All responsibilities of the Leasing Agent are conducted in compliance with Equal Housing Opportunity laws.
Effective performance results in increased operating results for the community.
Customer Service:
* Understand the housing needs of guests.
* Communicate through words and action that you are committed to helping guests resolve their housing problems.
* Extend hospitality to guests on the telephone, by e-mail, and in person at the community.
Rent Collection/Banking:
* Assist in collection of rents and other payments when due.
General:
* Conduct all aspects of a new move-in: lease signing, rent and deposit collection, and move in inspection with new residents.
* Accompany the residents to the new apartment and explain how it works.
Familiarize the resident with the community and its policies.
Document defects that exist in the apartment at the time of move-in.
* Ensure that the community presents the most professional and comfortable environment for guests and residents.
* Assist with move outs, walk-through’s and process move out dispositions.
* Inspect all common areas, model apartments, and vacant apartments, daily.
Report deficiencies to the community manager.
* Possess a comprehensive knowledge of current market conditions, the features and amenities of competing apartment communities in the area.
Conduct a market survey; initially in person then follow up via phone.
Identify the unique qualities that make the apartment community valuable and attractive.
* Handles all walk-ins, telephone inquiries, on-line leads and other potential sales opportunities; accurately maintains traffic reports; conducts call-backs within 72 hours of initial contact.
Greets prospective residents and show units.
* Assist with lease renewals, including the signing of new leases.
* Ensures leasing office is clean and orderly; balloons are out daily and refreshed as needed; keeps refreshments replenished as needed.
* Assist with the opening and closing of the model and all target units, daily.
Spruce vacant units when necessary.
* Assist with Resident activities after hours, as required
* Accurately record and follow-up on all prospects that acquire about the property.
* Acts as a team member with all associates of WEI
* Complies with all policies and procedures as outlined in the Employee Handbook
Job Type: Full-time
Pay: $17.
00 - $18.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Experience:
* Customer Service: 2 years (Required)
* Property Management: 1 year (Required)
License/Certification:
* Driver's License (Required)
Shift availability:
* Day Shift (Required)
Work Location: In person
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