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Posted : Saturday, May 04, 2024 05:13 PM
About Rugs USA:
Since launching in 1998, Rugs USA has established itself as a leading innovative online destination for an extensive variety of high-quality, on-trend area rugs at prices customers won’t find anywhere else.
Passionate about the impact that the perfect rug brings to a space, we foster close relationships with the designers, artisans, and factories who make our goods, giving us the ability to simplify our business model and deliver exceptional pricing and a vast assortment of styles.
By guiding our customers through the rug buying process and offering a curated selection of complementary lighting and accessories, we’ve become our customers’ ultimate secret weapon in bringing their vision of home to life - at any budget.
Job Summary: The Level 2 IT Help Desk Technician will play a pivotal role in maintaining the seamless operation of our warehouse IT systems, focusing on helpdesk tasks, switch configurations, and providing escalated technical support.
This role requires a depth of technical expertise and a flair for customer service; you’ll be actively involved in ensuring our warehouse devices function optimally, including working from a scissor lift at heights.
This role will be onsite M-F based out of our Stockton, CA Warehouse.
Key Responsibilities: Helpdesk Support: Efficiently triage IT tickets and assign them to the appropriate resource.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Microsoft Office, Google Workspace, Communicate effectively with users to understand the problem and provide timely solutions.
Guide and educate users about common issues and solutions to foster self-help in the future.
Provides first-level troubleshooting and basic technical support services to end-users of computers Network Management: Ensure network stability and performance through monitoring and optimization.
Coordinate with the team VLAN configurations.
Warehouse-Specific Support: Assist with setup, maintenance, and troubleshooting warehouse management systems (WMS) and related equipment such as barcode scanners, printers, and handheld devices.
Ensure seamless integration and functioning of IT systems within the warehouse, minimizing potential downtime or disruption.
Collaborate with operations teams to optimize workflow processes and system integrations.
Comfortable working on scissor-lifts to troubleshoot access points on the warehouse ceiling.
General IT Tasks: Set up, maintain, and troubleshoot desktops and laptops on Windows and Mac.
Install and update software packages and create and maintain computer images and policies to ensure a positive and consistent end-user experience.
Ensure data integrity and access control by backing up systems and setting user privileges.
Maintain and update documentation of procedures, user guides, and FAQs.
Continuous Improvement: Stay updated with the latest trends and best practices in IT support.
Recommend improvements to systems, technologies, and processes to boost efficiency and effectiveness.
Participate in IT projects, system upgrades, and new system rollouts.
Qualifications & Experience: Degree or diploma in Information Technology, Computer Science, or related field.
Minimum of 2 years of experience in IT support, preferably within a warehouse environment.
Strong knowledge of networking concepts, particularly with switches.
Familiarity with warehouse management systems (WMS) is a plus.
Excellent troubleshooting skills and customer service orientation.
Current clean driving license Personal Attributes: Strong verbal and written communication skills.
Ability to work independently and collaboratively in a team.
Detail-oriented with excellent organizational skills.
Adaptable to changing priorities and able to multitask effectively.
Working Conditions: This position may require occasional lifting of IT equipment and walking within the warehouse.
It may require working in shifts or during weekends based on operational needs.
Will involve occasional travel to other locations within US.
Your Life and Career at Rugs USA: A culture that promotes a healthy work/life balance Benefits package offered to all eligible full-time employees (including medical, dental, vision, PTO, 401(k) Exposure to career advancement opportunities across all departments Monthly wellness stipend and more! The US base salary range for this full-time position is $50,000-$60,000 + benefits.
Our salary ranges are determined by role, level, and location.
The range displayed on each job posting reflects the likely salary opportunity for a new hire in this position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Passionate about the impact that the perfect rug brings to a space, we foster close relationships with the designers, artisans, and factories who make our goods, giving us the ability to simplify our business model and deliver exceptional pricing and a vast assortment of styles.
By guiding our customers through the rug buying process and offering a curated selection of complementary lighting and accessories, we’ve become our customers’ ultimate secret weapon in bringing their vision of home to life - at any budget.
Job Summary: The Level 2 IT Help Desk Technician will play a pivotal role in maintaining the seamless operation of our warehouse IT systems, focusing on helpdesk tasks, switch configurations, and providing escalated technical support.
This role requires a depth of technical expertise and a flair for customer service; you’ll be actively involved in ensuring our warehouse devices function optimally, including working from a scissor lift at heights.
This role will be onsite M-F based out of our Stockton, CA Warehouse.
Key Responsibilities: Helpdesk Support: Efficiently triage IT tickets and assign them to the appropriate resource.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Microsoft Office, Google Workspace, Communicate effectively with users to understand the problem and provide timely solutions.
Guide and educate users about common issues and solutions to foster self-help in the future.
Provides first-level troubleshooting and basic technical support services to end-users of computers Network Management: Ensure network stability and performance through monitoring and optimization.
Coordinate with the team VLAN configurations.
Warehouse-Specific Support: Assist with setup, maintenance, and troubleshooting warehouse management systems (WMS) and related equipment such as barcode scanners, printers, and handheld devices.
Ensure seamless integration and functioning of IT systems within the warehouse, minimizing potential downtime or disruption.
Collaborate with operations teams to optimize workflow processes and system integrations.
Comfortable working on scissor-lifts to troubleshoot access points on the warehouse ceiling.
General IT Tasks: Set up, maintain, and troubleshoot desktops and laptops on Windows and Mac.
Install and update software packages and create and maintain computer images and policies to ensure a positive and consistent end-user experience.
Ensure data integrity and access control by backing up systems and setting user privileges.
Maintain and update documentation of procedures, user guides, and FAQs.
Continuous Improvement: Stay updated with the latest trends and best practices in IT support.
Recommend improvements to systems, technologies, and processes to boost efficiency and effectiveness.
Participate in IT projects, system upgrades, and new system rollouts.
Qualifications & Experience: Degree or diploma in Information Technology, Computer Science, or related field.
Minimum of 2 years of experience in IT support, preferably within a warehouse environment.
Strong knowledge of networking concepts, particularly with switches.
Familiarity with warehouse management systems (WMS) is a plus.
Excellent troubleshooting skills and customer service orientation.
Current clean driving license Personal Attributes: Strong verbal and written communication skills.
Ability to work independently and collaboratively in a team.
Detail-oriented with excellent organizational skills.
Adaptable to changing priorities and able to multitask effectively.
Working Conditions: This position may require occasional lifting of IT equipment and walking within the warehouse.
It may require working in shifts or during weekends based on operational needs.
Will involve occasional travel to other locations within US.
Your Life and Career at Rugs USA: A culture that promotes a healthy work/life balance Benefits package offered to all eligible full-time employees (including medical, dental, vision, PTO, 401(k) Exposure to career advancement opportunities across all departments Monthly wellness stipend and more! The US base salary range for this full-time position is $50,000-$60,000 + benefits.
Our salary ranges are determined by role, level, and location.
The range displayed on each job posting reflects the likely salary opportunity for a new hire in this position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
• Phone : NA
• Location : Stockton, CA
• Post ID: 9003770812
