Level 2 Help Desk Technician

*About Rugs USA:* Since launching in 1998, Rugs USA has established itself as a leading innovative online destination for an extensive variety of high-quality, on-trend area rugs at prices customers won’t find anywhere else.
Passionate about the impact that the perfect rug brings to a space, we foster close relationships with the designers, artisans, and factories who make our goods, giving us the ability to simplify our business model and deliver exceptional pricing and a vast assortment of styles.
By guiding our customers through the rug buying process and offering a curated selection of complementary lighting and accessories, we’ve become our customers’ ultimate secret weapon in bringing their vision of home to life - at any budget.
*Job Summary:* The Level 2 IT Help Desk Technician will play a pivotal role in maintaining the seamless operation of our warehouse IT systems, focusing on helpdesk tasks, switch configurations, and providing escalated technical support.
This role requires a depth of technical expertise and a flair for customer service; you’ll be actively involved in ensuring our warehouse devices function optimally, including working from a scissor lift at heights.
*This role will be on a hybrid schedule based out of our Stockton, CA Warehouse 2-4 days a week.
* *Key Responsibilities:* *1.
* *Helpdesk Support:* · Efficiently triage IT tickets and assign them to the appropriate resource.
· Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Microsoft Office, Google Workspace, · Communicate effectively with users to understand the problem and provide timely solutions.
· Guide and educate users about common issues and solutions to foster self-help in the future.
· Provides first-level troubleshooting and basic technical support services to end-users of computers *2.
* *Network Management:* · Ensure network stability and performance through monitoring and optimization.
· Coordinate with the team VLAN configurations.
*3.
* *Warehouse-Specific Support:* · Assist with setup, maintenance, and troubleshooting warehouse management systems (WMS) and related equipment such as barcode scanners, printers, and handheld devices.
· Ensure seamless integration and functioning of IT systems within the warehouse, minimizing potential downtime or disruption.
· Collaborate with operations teams to optimize workflow processes and system integrations.
· Comfortable working on scissor-lifts to troubleshoot access points on the warehouse ceiling.
*4.
* *General IT Tasks:* · Set up, maintain, and troubleshoot desktops and laptops on Windows and Mac.
· Install and update software packages and create and maintain computer images and policies to ensure a positive and consistent end-user experience.
· Ensure data integrity and access control by backing up systems and setting user privileges.
· Maintain and update documentation of procedures, user guides, and FAQs.
*5.
* *Continuous Improvement:* · Stay updated with the latest trends and best practices in IT support.
· Recommend improvements to systems, technologies, and processes to boost efficiency and effectiveness.
· Participate in IT projects, system upgrades, and new system rollouts.
*Qualifications & Experience:* · Degree or diploma in Information Technology, Computer Science, or related field.
· Minimum of 2 years of experience in IT support, preferably within a warehouse environment.
· Strong knowledge of networking concepts, particularly with switches.
· Familiarity with warehouse management systems (WMS) is a plus.
· Excellent troubleshooting skills and customer service orientation.
· Current clean driving license *Personal Attributes:* · Strong verbal and written communication skills.
· Ability to work independently and collaboratively in a team.
· Detail-oriented with excellent organizational skills.
· Adaptable to changing priorities and able to multitask effectively.
*Working Conditions:* · This position may require occasional lifting of IT equipment and walking within the warehouse.
· It may require working in shifts or during weekends based on operational needs.
· Will involve occasional travel to other locations within US.
*Your Life and Career at Rugs USA:* · A culture that promotes a healthy work/life balance · Benefits package offered to all eligible full-time employees (including medical, dental, vision, PTO, 401(k) · Exposure to career advancement opportunities across all departments · Monthly wellness stipend and more! _The US base salary range for this full-time position is $50,000-$60,000 + benefits.
Our salary ranges are determined by role, level, and location.
The range displayed on each job posting reflects the likely salary opportunity for a new hire in this position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
_ Job Type: Full-time Pay: $50,000.
00 - $60,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible spending account * Health insurance * Life insurance * Paid time off * Parental leave * Vision insurance Experience level: * 2 years Schedule: * 8 hour shift Work Location: Hybrid remote in Stockton, CA 95206