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Posted : Sunday, October 29, 2023 09:01 PM
Description:
Reporting to the IT Director, the IT Support Specialist role is to be a front line, team player that is hands on, resolving user support tickets and efficiently supporting our computer hardware, desktop software, and peripherals.
This role’s primary focus, but not limited to the Lathrop, CA facility.
Job Responsibilities : Receive incoming helpdesk phone calls and e-mails Prioritize, document, and resolve/escalate end user problems and requests Utilize product documentation and online resources to find solutions for end user problems Design, build and deploy user workstations using deployment tools Support the development, testing, and configuration of new technologies Use remote support tools to troubleshoot and resolve local and remote user issues Manage inventory of toner, computer equipment and other parts Verify that suggested solutions effectively resolve problems through follow up Receive escalated end user issues from Tier 1 support Document and improve existing processes Recommend upgrades, patches, new applications, and equipment Provide training to Support Center Analysts on departmental procedures, computer systems, and business processes Contribute to business productivity and development objectives by creating and participating in end user onboarding and trainings Ensure that required competencies to carry out these job functions affecting product legality, safety and quality are met in accordance with the Quality Policy and Global Food Safety Initiative (GFSI) standard Ensure compliance with corporate/plant safety standards and with applicable regulatory requirements while following the company’s Good Manufacturing Practices Other duties as assigned Requirements: Minimum Qualifications: Associates Degree in Information Systems or two years relevant IT experience Excellent customer service and problem-solving skills PC hardware knowledge and troubleshooting skills Experience troubleshooting networking issues Working knowledge of Microsoft Windows client/server environment and software including Office, Windows 7/10 Demonstrated superior verbal/written communication skills and business acumen Demonstrated proficiency using MS Office Products, including advanced working knowledge of Excel and Word Experience working in a team-oriented environment Exceptional written, oral, and interpersonal communication skills Ability to organize work, meet deadlines, work under stressful circumstances and frequent interruption often with limited direction and supervisory oversight Strong attention to detail and accuracy Self-motivated and proactive Preferred Qualifications: AS in Computer Science or 2 years’ experience CompTIA A+ Certification MCP a plus Experience with Ticketing software a plus Physical Activity: Regularly walk/move about, stand, and sit.
Frequently squat, bend, kneel, reach overhead, push/pull/carry/lift up to 50lbs Occasionally climb.
Equipment Operated: This job operates in a professional office environment.
This role routinely uses standard office equipment such as laptops, desktop computers, and smartphones.
Additional Compensation – Bonus Potential: You will be eligible to participate in the Gehl Food & Beverage Bonus Program for non-exempt employees.
Under this Program, quarterly and annual bonus payouts are based on achievement of targeted production numbers.
Gehl Foods, LLC reserves the right to change the Bonus Program at anytime, without notice.
Working Conditions: Frequently exposed to wet and varying temperature conditions between 60-130 degrees Fahrenheit, loud noise, vibration, moving machinery/electrical parts, risk of electrical shock, airborne particles, high/precarious places, toxic/caustic chemicals, allergens including soy, milk and milk by-products and fumes from food processing equipment.
While this description is intended to be an accurate reflection of the most significant duties of the current position, it is not necessarily exhaustive of all responsibilities, duties, effort, requirements or expectations of this position.
Other duties may be assigned as necessary.
The company reserves the right to modify the job requirements as circumstances change and the needs of the company so dictate, without editing this job description in its entirety.
Acknowledgments: I am fully capable of completing the essential functions of the job duties listed herein) I certify that I understand that this job description is not intended to be all-inclusive, and that I am expected, hereby agree, to perform other job-related tasks properly assigned to me by my supervisor.
I understand and agree that the Company has the legal right to revise or change this document in part, or in total as business needs dictate.
I understand and fully agree, that this job description does not constitute a written or implied contract for employment, and that my employment relationship with the Company is “at will,” for an unspecified duration, and may be terminated at any time by me or the Company as specified by Section 2922 of the California Labor Code.
This role’s primary focus, but not limited to the Lathrop, CA facility.
Job Responsibilities : Receive incoming helpdesk phone calls and e-mails Prioritize, document, and resolve/escalate end user problems and requests Utilize product documentation and online resources to find solutions for end user problems Design, build and deploy user workstations using deployment tools Support the development, testing, and configuration of new technologies Use remote support tools to troubleshoot and resolve local and remote user issues Manage inventory of toner, computer equipment and other parts Verify that suggested solutions effectively resolve problems through follow up Receive escalated end user issues from Tier 1 support Document and improve existing processes Recommend upgrades, patches, new applications, and equipment Provide training to Support Center Analysts on departmental procedures, computer systems, and business processes Contribute to business productivity and development objectives by creating and participating in end user onboarding and trainings Ensure that required competencies to carry out these job functions affecting product legality, safety and quality are met in accordance with the Quality Policy and Global Food Safety Initiative (GFSI) standard Ensure compliance with corporate/plant safety standards and with applicable regulatory requirements while following the company’s Good Manufacturing Practices Other duties as assigned Requirements: Minimum Qualifications: Associates Degree in Information Systems or two years relevant IT experience Excellent customer service and problem-solving skills PC hardware knowledge and troubleshooting skills Experience troubleshooting networking issues Working knowledge of Microsoft Windows client/server environment and software including Office, Windows 7/10 Demonstrated superior verbal/written communication skills and business acumen Demonstrated proficiency using MS Office Products, including advanced working knowledge of Excel and Word Experience working in a team-oriented environment Exceptional written, oral, and interpersonal communication skills Ability to organize work, meet deadlines, work under stressful circumstances and frequent interruption often with limited direction and supervisory oversight Strong attention to detail and accuracy Self-motivated and proactive Preferred Qualifications: AS in Computer Science or 2 years’ experience CompTIA A+ Certification MCP a plus Experience with Ticketing software a plus Physical Activity: Regularly walk/move about, stand, and sit.
Frequently squat, bend, kneel, reach overhead, push/pull/carry/lift up to 50lbs Occasionally climb.
Equipment Operated: This job operates in a professional office environment.
This role routinely uses standard office equipment such as laptops, desktop computers, and smartphones.
Additional Compensation – Bonus Potential: You will be eligible to participate in the Gehl Food & Beverage Bonus Program for non-exempt employees.
Under this Program, quarterly and annual bonus payouts are based on achievement of targeted production numbers.
Gehl Foods, LLC reserves the right to change the Bonus Program at anytime, without notice.
Working Conditions: Frequently exposed to wet and varying temperature conditions between 60-130 degrees Fahrenheit, loud noise, vibration, moving machinery/electrical parts, risk of electrical shock, airborne particles, high/precarious places, toxic/caustic chemicals, allergens including soy, milk and milk by-products and fumes from food processing equipment.
While this description is intended to be an accurate reflection of the most significant duties of the current position, it is not necessarily exhaustive of all responsibilities, duties, effort, requirements or expectations of this position.
Other duties may be assigned as necessary.
The company reserves the right to modify the job requirements as circumstances change and the needs of the company so dictate, without editing this job description in its entirety.
Acknowledgments: I am fully capable of completing the essential functions of the job duties listed herein) I certify that I understand that this job description is not intended to be all-inclusive, and that I am expected, hereby agree, to perform other job-related tasks properly assigned to me by my supervisor.
I understand and agree that the Company has the legal right to revise or change this document in part, or in total as business needs dictate.
I understand and fully agree, that this job description does not constitute a written or implied contract for employment, and that my employment relationship with the Company is “at will,” for an unspecified duration, and may be terminated at any time by me or the Company as specified by Section 2922 of the California Labor Code.
• Phone : NA
• Location : 1250 East Lathrop Road, Lathrop, CA
• Post ID: 9140733283
