Boat Parts Manager/Service Assistant (Stockton)

Parts Manager/Service Assistant JOIN OUR THRIVING TEAM: A Path to Exceptional Success & Rewarding Growth We are looking for a dedicated parts manager/service assistant to become a part of our growing team! This position will act as the liaison between our company and our customers.
The parts manager/service assistant responsibilities include ensuring the customer’s needs are filled, answering phone requests, coordinating transactions between the company and the customer, and helping with stocking parts & research, overseeing parts inventory, supplying parts to the mechanics.
To be a successful parts manager/service assistant, you should possess excellent customer service and communication skills.
You should also have the ability to translate customers’ non-technical descriptions and relate them in a comprehensive and thorough report to the service team.
Parts Manager/Service Assistant Responsibilities: ● Part Lookup/Research ● Managing & Keeping an organized parts inventory ● Ordering Parts ● Assisting with customer parts requests ● Working with mechanic’s to understand parts needed for repairs ● Developing strong customer relationships through the successful management of products and service delivery ● Maintaining computerized customer profile information ● Meeting with customers to discuss their requirements and relaying those requirements to the Service Manager ● Contacting customers in the case of additional work to relay the details and extra costs.
● Checking warranties and insurance ● Releasing repaired equipment to the customers and explaining the work done and costs accrued to the customers to ensure their satisfaction and repeat business Parts Manager/Service Assistant Requirements: ● Work experience and product knowledge ● Computer literacy and knowledge of office software programs ● Excellent communication and customer service skills ● Strong record-keeping skills ● The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions Job Type: Full-Time Day Range: Monday thru Friday 8:30 am-5:00 pm & some Saturdays 8:00 am-12:00 noon Shift-8 hour Compensation: Starting $22 or Depending on you skill level.
Expected hours: 40 per week Benefits: ● Paid vacation after completion of 1 year ● 401K